Effective Date: 1st January 2025
Container Corporation of India Ltd. (CONCOR) is committed to providing responsive, cost effective, efficient and reliable logistics solution to its customers. It strives to be the first choice for its customers. CONCOR is a customer focused, performance driven, result oriented organization, focused on providing value for money to its customers.
CONCOR operates the GMS mobile application (the "App") for Grievance Management for employees and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. By using GMS-Emp(CONCOR) or GMS-Cust(CONCOR), you agree to the practices described in this policy.
We do not collect any personal information. The information or grievance raised / comments provided by you is the only text available to the app.
We collect information directly from the app when you raise the request or add a comment.
We use your information to process and respond to your queries. Communicate updates as per the query.
We do not share your information to third parties.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
Our App is not intended for children under the age of 13. We do not collect data from children under 13.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy in the App and updating the effective date.